I got an email back from Jetblue this weekend. It was a standard cookie cutter response appologizing that I was unhappy with Karen and it would be referred to her supervisor. And no, we don't extend the time for vouchers.
It took almost two weeks to hear back from them and I was underwhelmed by the response. I don't think any less of them, but I don't think any more of them either. I'll be honest though, I don't know what they could do to make me feel better. In some ways a voucher would make me feel better, but even that doesn't address the issue. Heck, it was only a one way voucher anyway. They never did address my issue with shutting down on my last two days available for booking, nor did they respond to my request to have the flight donated to a charity.
This just supports my decision to cancel my Jetblue credit card, I wasn't convinced it was giving me enough anyway, and this is the proof (not that they're a bad airline, but I don't fly their routes enough). It works well with my decision to pursue FF miles with the legacy airlines too.
In the end though I guess Jetblue was doing such a good job that my expectations got to high, they were bound to diappoint me at some point. I'm contemplating a letter to the CEO; because, of my commitment to customers and customer service and the pursuit of them actually addressing all the issues stated. I'm a letter writer, not because I like free stuff (I actually haven't done that well with that), but because I like companies to do the right thing by consumers.
A blog about my past and future travels, come and enjoy the ride. I typically post about Domestic and European locations. Also cruises, solo travel, female travel and whatever else comes up.
About Me
- Christine Maier
- I'm a 30 something who loves to travel. I have a full time job and enjoy writing (or blogging) about my travels. I've traveled through several countries in Europe as well as Russia and Egypt. I also enjoy domestic travel in the United States, including Disney. My long term travel goal is to do a round the world trip.
Monday, February 15, 2010
Email back from Jetblue
Labels:
Jetblue,
letter writing
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AFAR magazine
I had recently heard about, then picked up a copy of AFAR magazine. I've only read one copy, but it was an interesting magazine. For a travel magazine it had some very different stories then you typically see, and I mean that in a good way. It's a little higher end of a magazine with a nice layout and an interesting perspective of an angle on stories. It covered a lot of different destinations so there is something for everyone in it. My biggest complaint is that it had an article about smoking with a chart that I had A LOT of trouble figuring out. No chart in a travel magazine should take more then 2 minutes to be understood, after 5 minutes I gave up. But otherwise I enjoyed the magazine. I'm not getting a subscription now, I barely have time to read the magazines I currently get. But it is something that I would pick up at a news stand if I was looking for something to read.
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Friday, February 12, 2010
The good and the bad of GPS's
GPS's often serve as a great resource to help you get around when you don't know where you're going. I've personally had it save me from complete lostness on more then one occasion, but it's also taken me astray more then once.
I think even if you're going to use a GPS it's a good idea check out your route on google maps or mapquest. Both may not send you the best way, and the GPS might not either. Actually, GPS's don't always agree with each other.
When I was driving back from Myrtle Beach there was a lot of whining in my car. My sister's Telenav gave one set of directions and my Dad's Garmin kept telling us to make a u-turn. From my understanding of the ride down the Telenav gave better directions. As we got closer to home we had to get over Staten Island to get to Long Island. I can't count how many times I've done this ride - NJ Turnpike to 440 the Outerbridge, continue on 440 to the Staten Island Expressway. Well both GPS's insisted on taking the Goethals Bridge. Well is screwed up my brother-in-law who doesn't know the route as well and he almost killed us twice. Then due to a miscommunication (my Mom was on the phone with my sister at the time) we ended up getting separated - I took the Outerbridge and they took the Goethals Bridge. I suspect that the Outerbridge was faster since I was driving a little slower to let them catch up, which they didn't do until we got home. But we all knew the roads well enough at that point that the GPS only served to confuse us all, I think we would have done better without using them.
The moral of the story, follow your instincts when you're local. You know the roads better then any computer, and the GPS is a back-up.
Have I mentioned that I have a fear of getting lost?
Labels:
getting lost,
GPS
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Wednesday, February 10, 2010
Trondheim to Mo I Rana via Hell
Day 11: Trondheim to Mo I Rana: We journey to 'Hell' today, before taking in more of Norway's stunning beauty as we travel past spectacular scenery to Mo I Rana for two nights. (Breakfast and Dinner included)
Hotel: Rossvoll Senter
This mornings breakfast was a little lacking, just cereal and toast, Dion made a much better breakfast. But breakfast was quite interesting, with all the rumors about who hooked up last night and who left some girls apt at 4am, got lost walking back and only got back to the hostel around 6am.
On the way to Mo I Rana we made our stop in "Hell," it's not far from Trondheim, and it's basically a train station with signs saying, "Hell." This is what happens when there is an area that people go through, b
ut doesn't actually have anything going on, they create a tourist trap. I took pictures and sent some postcards.
Our next stop was at 10:20 and our stop had a McDonalds. Normally this wouldn't excite me, but we hadn't seen a McDonalds in a while, or any other fast food place I had heard of. We had 45 minutes, I had some McDonalds fries and then found out we were supposed to be getting groceries for lunch, which was later confirmed by Che. Apparently he forgot to mention this when we were on the bus.
Our next stop was at 10:20 and our stop had a McDonalds. Normally this wouldn't excite me, but we hadn't seen a McDonalds in a while, or any other fast food place I had heard of. We had 45 minutes, I had some McDonalds fries and then found out we were supposed to be getting groceries for lunch, which was later confirmed by Che. Apparently he forgot to mention this when we were on the bus.
At 1:20 we stopped for a picnic lunch on a river, the facilities at this stop consisted of a "long drop" toilet. I decided that I should go, and learned that using one once in your life was sufficient, check! On the bus we decided to play Uno, it was Lis, Jilly, Tom, Michael and I. Due to being on a bus it was hard to arrange ourselves. Michael ended up in the back stairway. It was going well till we made a sharp turn and I almost fell onto Michael. When we had our last service stop Che told us it was the last grocery store for 2 days and to stock up.
We got to our campsite just before 6pm and right next to camp was a little grocery store (apparently this was a new campsite or something, which was why Che didn't know it was there). But this was the best campsite we would stay in, we had TV's, kitchenettes and bathrooms, all inside our cabins! Too bad the TV only had one channel, and it wasn't in English. I shared with Nancy, Lis, and Jilly again. I took a walk over to the grocery store and bought some hot chocolate, since we hadn't had proper hot chocolate (we had some cocoa powder, but it didn't taste right without milk and we didn't always have milk available). After that I played Uno with Nancy, Jilly, Lis, Tom and Michael until it was time for dinner. Two days before Che told us that our Glacier hike optional was cancelled due to the fact that the lake we take a boat on was still frozen. But tonight he found out that the lake was open today for the first boats and we would be able to go in the morning. We weren't going to have a picnic lunch since they didn't have time to get the lunches together, so we would only pay for the cost of the boat. I was excited to see the glacier, but sad that I actually had to get up in the morning. There's no rest for the weary on a Contiki Tour.
We got to our campsite just before 6pm and right next to camp was a little grocery store (apparently this was a new campsite or something, which was why Che didn't know it was there). But this was the best campsite we would stay in, we had TV's, kitchenettes and bathrooms, all inside our cabins! Too bad the TV only had one channel, and it wasn't in English. I shared with Nancy, Lis, and Jilly again. I took a walk over to the grocery store and bought some hot chocolate, since we hadn't had proper hot chocolate (we had some cocoa powder, but it didn't taste right without milk and we didn't always have milk available). After that I played Uno with Nancy, Jilly, Lis, Tom and Michael until it was time for dinner. Two days before Che told us that our Glacier hike optional was cancelled due to the fact that the lake we take a boat on was still frozen. But tonight he found out that the lake was open today for the first boats and we would be able to go in the morning. We weren't going to have a picnic lunch since they didn't have time to get the lunches together, so we would only pay for the cost of the boat. I was excited to see the glacier, but sad that I actually had to get up in the morning. There's no rest for the weary on a Contiki Tour.
After dinner I wanted to hang out by the bonfire, but it was too cold, even with the fire. Instead I played Uno with Nancy, Jilly, Lis, Kate and Andrew in our cabin. I decided it was as good an opportunity for a Smirnoff Ice as any, 1 down, 3 to go. For some reason I took one of my rare evening showers tonight before bed.
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Monday, February 8, 2010
When in Rome have a Sweet Tea
When I arrived in Myrtle Beach I was starving, the downside of traveling with an airline where you have to pay for food and drink. Due to a lack of time I had to settle for fast food. I wanted something a little different, but couldn't find the Hardee's - Hey, we don't have that here in NY. But I ended up at McDonalds. In a continued effort to have a more "local" experience I opted to get a Sweet Tea as my drink. I'm not sure if Southerners really do like Sweet Tea, but that's the rumor going around up North. I have to say, I kinda liked it, but then I do like anything with lots of sugar in it. I do recommend a sweet tea, but get it with a lemon, it's better that way.
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Friday, February 5, 2010
Andalses to Trondheim
Day 10: Andalsnes to Trondheim: On to Trondheim, the former capital of Norway, an ancient town where much of the original wooden architecture still remains. See the Kristiansten Fortress and perhaps enjoy a chance to go for pizza and ten-pin bowling. (Breakfast included)
Hotel: Trondheim Vandrerhjem RosenborgBreakfast: 7:15, Bags to the bus: 8:00, Bus departs: 8:30
I woke up at 6am and was very happy to hear that the water was back on, I was not happy when I realized I ha
d brought the wrong bag to the bathroom with me and I didn't have my toiletries. So back I went to the cabin for the second day in a row.
Whenever we would eat at camp we did it standing up, unless there happened to be seating at the campsite, which was hit or miss, and then we had to wash our dishes, which left my hands frozen for a couple hours, which was getting worse the farther north we went, but luckily we were staying in a hostel tonight and wouldn't be eating at camp.
Hotel: Trondheim Vandrerhjem Rosenborg
I woke up at 6am and was very happy to hear that the water was back on, I was not happy when I realized I ha
Whenever we would eat at camp we did it standing up, unless there happened to be seating at the campsite, which was hit or miss, and then we had to wash our dishes, which left my hands frozen for a couple hours, which was getting worse the farther north we went, but luckily we were staying in a hostel tonight and wouldn't be eating at camp.
On our way to Trondheim we stopped at the same souvenir shop we stopped at on our way to Andalsnes, here we were also able to exchange money. I got rid of my Swe
dish Kroner and had a pastry. On the bus we actually had some good music and some of us played "who wants to be a millionaire." At 1:30 we got stopped at a checkpoint, but Andy passed and we were quickly on our way.
At 2:00 we were dropped of in Trondheim at Nidarosdomen Cathedral. I went with Renae, Nancy, AJ and Cara sightseeing. First we went to the mall in search of lunch, but didn't find anything we wanted and ended up at a grocery store where I got a muffin. We found the Royal Palace, which is made of wood. Unfortunately it didn't open for visitors till the following day so we could only look at it from the outside.
After that we did some shopping walked to the water, and over the Gamble Bybro Bridge. We considered going to the fortress, but decided we didn't have time, so we did some more shopping. We ran into Lis and Jilly after that and Nancy and I dec
ided to go off with them for the last bit of time we had in Trondheim, so we could get pictures of the Cathedral.
After that we were picked up at 5:00 and were taken to our hostel, I was rooming with Lis, Jilly, and Nancy tonight. Rooming with people from tour made the hostel experience less hostel like and more agreeable to me. We got our stuff ready, and ourselves ready for the pizza and ten pin bowling optional. We had no idea how the night would end up, but it was an interesting night....
We had dinner at Dolly Dimples, which was ok pizza. Even though it was all you can eat pizza you were limited to what pizza was delivered to your table or another table you could get a slice from. At 9:00 it was time to go to bowling, I played with Nancy, Caroline, Kellie and Ted. I got a 104, which made me happy since my goal was to break 100. Bowling was f
un, as it always is with friends, but we decided against a second game since it was so expensive. Only one game was being included was kinda cheesy. Instead we went to the Downtown Bar, for a drink or two...
We were pretty much the only ones at the bar until 11:30, which was around when I was thinking it was getting to be time to go. But a piano player started and people started coming to the bar so I stayed. Tom told us he had never heard the song Piano Man by Billy Joel, nor Billy Joel or several other famous songs that I thought everyone had heard, he was going to need some culture! Or at least be forced to listen to some of the classics (wow, Billy Joel is now a classic!) Anyway, people started dancing, and they were pretty good. The women were dressed quite skimpily, and I'm told they were quite forward. That might explain why several of the guys picked up at this bar, which gave the rest of us some entertainment. But nothing was quite as interesting as the 2 businessmen with a very attractive woman, either they liked to share her or she was a prostitute they were splitting. She would dance (ok, they were practically having sex on the dance floor) with one guy, then she would be making out and give a lap dance to the other guy. Then she would leave with one of them, then come back, more dancing, leave again, come back again. They kept us entertained for quite some time. In the middle of all this I swear one of the women around the piano flashed the piano player, though I'm not sure it was his lucky night.
After that we were picked up at 5:00 and were taken to our hostel, I was rooming with Lis, Jilly, and Nancy tonight. Rooming with people from tour made the hostel experience less hostel like and more agreeable to me. We got our stuff ready, and ourselves ready for the pizza and ten pin bowling optional. We had no idea how the night would end up, but it was an interesting night....
We had dinner at Dolly Dimples, which was ok pizza. Even though it was all you can eat pizza you were limited to what pizza was delivered to your table or another table you could get a slice from. At 9:00 it was time to go to bowling, I played with Nancy, Caroline, Kellie and Ted. I got a 104, which made me happy since my goal was to break 100. Bowling was f
We were pretty much the only ones at the bar until 11:30, which was around when I was thinking it was getting to be time to go. But a piano player started and people started coming to the bar so I stayed. Tom told us he had never heard the song Piano Man by Billy Joel, nor Billy Joel or several other famous songs that I thought everyone had heard, he was going to need some culture! Or at least be forced to listen to some of the classics (wow, Billy Joel is now a classic!) Anyway, people started dancing, and they were pretty good. The women were dressed quite skimpily, and I'm told they were quite forward. That might explain why several of the guys picked up at this bar, which gave the rest of us some entertainment. But nothing was quite as interesting as the 2 businessmen with a very attractive woman, either they liked to share her or she was a prostitute they were splitting. She would dance (ok, they were practically having sex on the dance floor) with one guy, then she would be making out and give a lap dance to the other guy. Then she would leave with one of them, then come back, more dancing, leave again, come back again. They kept us entertained for quite some time. In the middle of all this I swear one of the women around the piano flashed the piano player, though I'm not sure it was his lucky night.
At 1:45 I decided to leave with Chris, Jacqui, Andrew, and Lis since I was getting tired and we had to walk and I wanted to do that with a group since I didn't have a clue where we were. It was bright out the whole walk, which was a bit weird, and we sorda got lost. Not so much lost as I just don't think we took the shortest way back. There was a lot of fighting over which way we should go, eventually we asked a couple people wandering around, they pointed us in the right direction, but we still ended up asking a taxi shortly after that. We would have taken the taxi, but it was 80 NKr to start, didn't fit all of us and we were apparently almost there, we just had to walk up hill. We fought some more about which way to go and if we were going the right way. But eventually we saw the hostel in the distance... It only took us 20 minutes to get there.
When we got back to the hostel there were people hanging around in the hallway talking (not very quietly, I might add), and the hallway by the mens bathroom still smelled like urine. This wasn't the nicest hostel, and the internet was VERY expensive, it was one of the few times we would stay at a place and not have half the tour online to check email. I guess since it's the only hostel in the city, they don't have to worry about competition or having high standards. I finally got to bed at 2:20. I missed the conclusion of some of the guys hooking up, but I would hear the gossip in the morning....
When we got back to the hostel there were people hanging around in the hallway talking (not very quietly, I might add), and the hallway by the mens bathroom still smelled like urine. This wasn't the nicest hostel, and the internet was VERY expensive, it was one of the few times we would stay at a place and not have half the tour online to check email. I guess since it's the only hostel in the city, they don't have to worry about competition or having high standards. I finally got to bed at 2:20. I missed the conclusion of some of the guys hooking up, but I would hear the gossip in the morning....
In all, Trondheim was a cute little city (3rd largest in Norway) and although it seemed a bit sleepy, apparently it's hopping at night.
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Wednesday, February 3, 2010
Frequent Flyer Master???
I recently purchased the Unconventional Guide - Frequent Flyer Master and finally got a chance to read it. I had previously bought another guide from the Unconventional Guide about frequent flyer miles. The first guide, which I can't remember the name of, was more basic then this one and cheaper. This one was more basic on the concept of frequent flyer miles, expanding much more on ways to earn miles using unconventional methods.
There was a lot of stuff that I already new, I'm not sure if it's from the first ebook or if I had picked it up along the way - such as using one airlines program within a airline alliance to earn all your miles. But there were also a lot of tips I hadn't heard or thought of, though aren't necessarily secrets. Sorry, you'll have to buy the book for those tips.
Is the book worth $49? I'm not sure yet, I apparently have some work to do. But the book comes with update emails, little tips and links to help, if these emails keep up the book could certainly pay off quickly!
My first goal for earning miles is with Continental since I already have quite a few miles from my trip to Hawaii, certainly enough to be a reasonable start.
There was a lot of stuff that I already new, I'm not sure if it's from the first ebook or if I had picked it up along the way - such as using one airlines program within a airline alliance to earn all your miles. But there were also a lot of tips I hadn't heard or thought of, though aren't necessarily secrets. Sorry, you'll have to buy the book for those tips.
Is the book worth $49? I'm not sure yet, I apparently have some work to do. But the book comes with update emails, little tips and links to help, if these emails keep up the book could certainly pay off quickly!
My first goal for earning miles is with Continental since I already have quite a few miles from my trip to Hawaii, certainly enough to be a reasonable start.
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Monday, February 1, 2010
Andalsnes (Geringer Fjord)
Day 9: Andalsnes Sightseeing: Don't leave your camera behind as today we follow the 'Trolls Road' past the Stigfoss Falls and up the mountain for fabulous views of the glacial valley below. Why not join us on an optional fjord cruise, past some of the most breathtaking scenery in the world, it's an experience you'll never forget. (Breakfast and Dinner included)

We tool the Trollstigen (Troll's Path) which has a 1:12 gradient up the mountain, don't really know what that means, but you had to snake up the road with hairpin turns. It's an amazing road, pretty much one really wide lane up a mountain. On the way up we had great views of waterfalls and on top there was snow. When we got to the other side we took a ferry from Eidsdal to Linge, which also had amazing views. We arrived at the Geiranger Fjord at 10:45. We had some
time to do some shopping for lunch and for Souvenirs before meeting at 11:15 for an 11:30 cruise. It's amazing how much you could get done in 30 minutes, I got lunch and souvenirs.
The fjord was beautiful, like being in a valley surrounded by mountains, with beautiful water. We saw the 7 sisters (7 waterfalls from one place) and some face in a rock (which I didn't see because I didn't hear them announce it). The Fjord was magnificent and an absolute highlight. the clear water, the mountains around it - all that nature has to offer in one place. Ok, maybe not all, but I couldn't have thought of another thing I needed either. This is the type of place that makes you wonder if there is anything mo
re beautiful out there. The pictures only portray part of the beauty. The cruise was over at 1:15 and we had another half hour for shopping.
On our ride back some people took naps, but we had some photo stops, including one in the snow to keep us entertained. Of course there was a snowball fight and Nancy and Jilly made angels in the snow. When we stopped an Insight Tours bus also stopped, a couple people seemed excited to see a Contiki bus, a
hhhh, the Contiki reputation followed us to Norway. On the way we met up with Hollywood, the photographer for our group picture, which we took in the rain.
We got back to camp at 4:15 and I wrote some postcards and had a hot chocolate while most people slept until dinner time. Although I got to bed fairly early, 10:30, we were up talking for a while, apparently there was no water at the campsite, I prayed it would be fixed by morning.
Hotel: Trollstigen Camping & Gjestegard
Breakfast: 7:15 Bus departs: 8:00
I got up at 6am and when I got to the shower I realized I didn't have my towel, so I had to walk back to my cabin for my towel, which
was REALLY annoying. and was of course one of the place with the longest walk to the showers. We had to pay for showers again, 15 Nkr for 5 minutes and since I had mastered the 5 minute shower I did what I had to do in plenty of time. Today we would have a substitute driver since it was Andy's day off, by the time we were out of the campsite we knew we were lucky to have Andy as a driver, because this other guy wasn't so hot. But today was one of the big excursions, one of the reasons you come to Norway - to see a Fjord.
We tool the Trollstigen (Troll's Path) which has a 1:12 gradient up the mountain, don't really know what that means, but you had to snake up the road with hairpin turns. It's an amazing road, pretty much one really wide lane up a mountain. On the way up we had great views of waterfalls and on top there was snow. When we got to the other side we took a ferry from Eidsdal to Linge, which also had amazing views. We arrived at the Geiranger Fjord at 10:45. We had some
The fjord was beautiful, like being in a valley surrounded by mountains, with beautiful water. We saw the 7 sisters (7 waterfalls from one place) and some face in a rock (which I didn't see because I didn't hear them announce it). The Fjord was magnificent and an absolute highlight. the clear water, the mountains around it - all that nature has to offer in one place. Ok, maybe not all, but I couldn't have thought of another thing I needed either. This is the type of place that makes you wonder if there is anything mo
On our ride back some people took naps, but we had some photo stops, including one in the snow to keep us entertained. Of course there was a snowball fight and Nancy and Jilly made angels in the snow. When we stopped an Insight Tours bus also stopped, a couple people seemed excited to see a Contiki bus, a
We got back to camp at 4:15 and I wrote some postcards and had a hot chocolate while most people slept until dinner time. Although I got to bed fairly early, 10:30, we were up talking for a while, apparently there was no water at the campsite, I prayed it would be fixed by morning.
Labels:
Contiki,
Geringer Fjord,
Norway,
snow
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Friday, January 29, 2010
Jetblue broke my heart
Last year I earned 2 Truepasses through Jetblue's frequent flyer program. I used one of those passes last September, the other will expire tomorrow. I had offered my flight to my mother a while ago and she planned to use it, but then they laid off a bunch of people at work and she couldn't commit to booking a flight this month. I've been toying with some ideas, but with surgery scheduled for next month I can't even think about a trip (did I just say that?). Then to add insult to injury, Jetblue announced this week that they were shutting down their reservation system today and tomorrow - effectively shortening my year at the last moment, thanks!
On Tuesday night I decided to take action and call Jetblue to see if their are any exceptions to the rule - that would be a big fat NO! And, my agent Karen wasn't terribly sympathetic to my case, it was just - no, their are no exceptions. I tried to explain again, thinking maybe she needed more persuasion, I ended up convinced that she has no heart. I asked to speak to a supervisor and was told I didn't need one because there are no exceptions. Now I was concerned with the lack of heart thing, and started wondering if she was a computer reading a script. Has Jetblue's phone been so busy that Karen (or the computer named Karen) forgotten to insert the part about "I'm so sorry about this inconvenience and I understand your frustration, but our policy is that we can not transfer calls to supervisors in regards to extending Truepasses." No, instead I got, "you don't need to speak to a supervisor."
Ya know what, I did, and I still need to.
I promptly went on the website to complain, I submitted my complaint and got a canned response back on Wednesday. Apparently, someone is missing the point. Jetblue is an airline that prides itself on bringing humanity back to air travel - I found that on their website, that's what they say - there words, not mine. Where is the humanity?
I've flown Jetblue many times and I flew with them within the first few months of their launch. I dealt with customer service a couple times and everything always worked out fine and I felt like a valued customer. I've had flights delayed with Jetblue and even those were relatively good experiences. My attitude has changed...
I woke up the morning after the call and Jetblue was dead to me, they had broken my heart and I no longer wanted to book a flight with them or fly on their planes. I wrote another letter, a real one, on paper with an envelope and a stamp and a signature (I think my true calling is consumer advocate.) I briefly explained what had happened and how I lost my desire to fly with them. I expressed my concern with customer service - I have NEVER EVER in all the companies that I had called (and trust me I have called my fair share) been told I can't speak to a supervisor. Then I went into how they weren't living up to their mission of bringing humanity back to air travel and that I no longer wanted to fly with them that I might as well fly with a legacy carrier because they would at least let me speak with a supervisor.
In the end all I wanted was for Jetblue to act like they cared, to humor me a bit and let me think I'm a special customer to them. Instead, they broke my heart. Jetblue your dead to me!
On Tuesday night I decided to take action and call Jetblue to see if their are any exceptions to the rule - that would be a big fat NO! And, my agent Karen wasn't terribly sympathetic to my case, it was just - no, their are no exceptions. I tried to explain again, thinking maybe she needed more persuasion, I ended up convinced that she has no heart. I asked to speak to a supervisor and was told I didn't need one because there are no exceptions. Now I was concerned with the lack of heart thing, and started wondering if she was a computer reading a script. Has Jetblue's phone been so busy that Karen (or the computer named Karen) forgotten to insert the part about "I'm so sorry about this inconvenience and I understand your frustration, but our policy is that we can not transfer calls to supervisors in regards to extending Truepasses." No, instead I got, "you don't need to speak to a supervisor."
Ya know what, I did, and I still need to.
I promptly went on the website to complain, I submitted my complaint and got a canned response back on Wednesday. Apparently, someone is missing the point. Jetblue is an airline that prides itself on bringing humanity back to air travel - I found that on their website, that's what they say - there words, not mine. Where is the humanity?
I've flown Jetblue many times and I flew with them within the first few months of their launch. I dealt with customer service a couple times and everything always worked out fine and I felt like a valued customer. I've had flights delayed with Jetblue and even those were relatively good experiences. My attitude has changed...
I woke up the morning after the call and Jetblue was dead to me, they had broken my heart and I no longer wanted to book a flight with them or fly on their planes. I wrote another letter, a real one, on paper with an envelope and a stamp and a signature (I think my true calling is consumer advocate.) I briefly explained what had happened and how I lost my desire to fly with them. I expressed my concern with customer service - I have NEVER EVER in all the companies that I had called (and trust me I have called my fair share) been told I can't speak to a supervisor. Then I went into how they weren't living up to their mission of bringing humanity back to air travel and that I no longer wanted to fly with them that I might as well fly with a legacy carrier because they would at least let me speak with a supervisor.
In the end all I wanted was for Jetblue to act like they cared, to humor me a bit and let me think I'm a special customer to them. Instead, they broke my heart. Jetblue your dead to me!
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Wednesday, January 27, 2010
Oslo to Andalsnes
Day 8: Oslo to Andalsnes: On to Lillehammer, host town for the 1994 Winter Olympics, and perhaps a chance to try the bobsled run? We then follow a picturesque route past lakes, waterfalls and mountains to our beautifully situated campsite. (Breakfast and Dinner included)
Hotel: Tollstigen Camping & Gjestegard
Hotel: Tollstigen Camping & Gjestegard
Breakfast: 7:15 Bags to the bus: 8:00 Bus departs: 8:30
I got up a few minutes before my alarm today, and when I got to the shower there was a line, I knew there was a reason I got up extra early. After breakfast a couple of us were talking near the Top Deck ten
t and noticed that they had a toaster. WHAT? We do NOT have a toaster! I mentioned it to Dion who was equally disgusted with Contiki. But I guess when you have 14 people a toaster is easier to manage. Today I sat with Ted on the bus and got to wear my Bobsledding t-shirt since today we were going on the optional I had dreamed about in statistics class - Bobsledding in Lillehammer!!!!!!!!! But we had some things to do first, like stop for gas and the bathroom. Then we were off to Lillehammer.
We got our first view of Lillehammer when we made a quick photo stop across from Lillehammer on the Mjsoa Lake. Our first stop in Lillehammer was the Olympic ski jump, I of course spent the 10 NKr to go up to the top, and then I spent another 160 NKr on souvenirs. Finally, Olympic souvenirs! When we started to pull out of the parking lot we saw Nancy running after the bus, she almost missed it, but we did wait for her, but she said she was prepared to hitch a ride into town. After the ski jump we went into the town, and you cou
ld see why this was one of the best Olympics. It's a quaint little town, reminded me a bit of Innsbruck, only smaller, but it had that quaint small town Europe feel to it. We had a hour for lunch and to take a look around. I grabbed some lunch at the local supermarket and took a look around, bought a few more little things then sat in the park eating my lunch till it was time to leave.
We got our first view of Lillehammer when we made a quick photo stop across from Lillehammer on the Mjsoa Lake. Our first stop in Lillehammer was the Olympic ski jump, I of course spent the 10 NKr to go up to the top, and then I spent another 160 NKr on souvenirs. Finally, Olympic souvenirs! When we started to pull out of the parking lot we saw Nancy running after the bus, she almost missed it, but we did wait for her, but she said she was prepared to hitch a ride into town. After the ski jump we went into the town, and you cou
By 1:00 we were off to the Bobsled. My team would be Lis, Jilly, and Nancy - "4 Non-Aussies." We were the 3rd sled to go, I sat in the front, behind the professional driver. A bunch of the guys pushed us off as everyone cheered for us, the noise was deafening! Then we picked up speed and turned to the left, the right, my head bopping back and forth, eventually hitting the sides of the sled because of the force. It was a rush, and I got a great view since I only had the drivers head in front of me. Then cheering once again as we went up hill and came to a stop. Our time was 65:72. We didn't be
at any Olympic records, but we came in 3rd for our group. After we finished we had plenty of time to take photos of the other sleds coming down. I even went into the circle at the bottom on the inside of the track where they had a stone monument thing with the winners of the Olympic Bobsled and Luge competitions. There was some delay because they had a problem with the machine that moves the sleds off the truck (they are driven back to the top of the track), so we didn't finish until 3:00, which meant we had to eat lunch on the bus. On the way to our campsite we stopped at some Troll Shop that was supposed to have good prices (apparently it depended on what you bought, some people found good prices there, while others found things cheaper elsewhere). From there we had great views as we drove through the mountains to our campsite, aside from beautiful mountains there were also waterfalls everywhere, Norway is beautiful.
Finally we got to our campsite at 7:30, it was nestled in a valley surrounded by the mountains, quite possibly the nicest setting of all our campsites. At this site I was r
ooming with Leah, Caroline and Renae. We found out quickly that they had washers and dryers, we decided to mix our stuff together so that we could all get some stuff done and so that we could save a bit of money since it wasn't cheap. Apparently we weren't as quick as we thought and were next in line for one of the washers. Dinner was at 9pm and was a little skimpy this evening. Apparently this caused a bit of an uproar for some people, and in fairness we do have quite a few big guys on the tour, so while there was always enough to fill me up, I'm sure others left dinner hungry. I think someone said something to Dion, and we never had a problem again.
I ended up spending the rest of the night in the laundry room chatting with Leah, Renae and Karl. While there we found out the the dryer sucked and ended up having to hang all our stuff in the room, later on I found out that after 3 or 4 hours you stuff would be dry, isn't that handy! I got to bed around 12:30, but because we were talking, I didn't get to sleep till at least 1am.
I ended up spending the rest of the night in the laundry room chatting with Leah, Renae and Karl. While there we found out the the dryer sucked and ended up having to hang all our stuff in the room, later on I found out that after 3 or 4 hours you stuff would be dry, isn't that handy! I got to bed around 12:30, but because we were talking, I didn't get to sleep till at least 1am.
Labels:
bobsled,
Lillehammer,
Norway,
Olympics,
Ski jump
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Monday, January 25, 2010
Myrtle Beach is so not Pigeon Forge
A couple months ago when I found out I was going to Myrtle Beach I did a little research on what there was to do there. Based on the list, I thought it was going to like Pigeon Forge, TN. I was very wrong.
Myrtle Beach is a beach community (shocking, I know) with a lot of condo/time share buildings. There are also a lot of houses and middle class suburban areas. Pigeon Forge was a commercial strip of land with hotels and cheesy activities. I had kinda enjoyed that cheesiness of Pigeon Forge, but after visiting Myrtle Beach with my pre-conceptions I could see why National Geographic Traveler bashed Pigeon Forge for wrecking the Smokey Mountain area.
One of the curious things in Myrtle Beach were the houses, I'm sorry I didn't take pictures. There were quite a few very boxy houses. They looked like tall cubes plopped on a square of land, often 3 stories and narrow with what looked like a basement above land. Then a couple houses down there were be your typical bungalow type of house. Next there would be a large grandiose house with fancy steps leading up to it, something you would picture in Beverly Hills only smaller and with less land.
As for the things to do there, I didn't have much time but it seemed like there was just an entertainment complex with restaruants and recreation stuff to do (Ripley's Aquarium was one). Then in another area there was a massive mall that had some other activities, my nephew did a bungy thing there and LOVED it.
Overall Myrtle Beach was a nice area, a good place for families who like the beach and the availablity of other activities without over stimulation. The downside is that the place has every chain restaurant, but I didn't notice many local types of places.
Myrtle Beach is a beach community (shocking, I know) with a lot of condo/time share buildings. There are also a lot of houses and middle class suburban areas. Pigeon Forge was a commercial strip of land with hotels and cheesy activities. I had kinda enjoyed that cheesiness of Pigeon Forge, but after visiting Myrtle Beach with my pre-conceptions I could see why National Geographic Traveler bashed Pigeon Forge for wrecking the Smokey Mountain area.
One of the curious things in Myrtle Beach were the houses, I'm sorry I didn't take pictures. There were quite a few very boxy houses. They looked like tall cubes plopped on a square of land, often 3 stories and narrow with what looked like a basement above land. Then a couple houses down there were be your typical bungalow type of house. Next there would be a large grandiose house with fancy steps leading up to it, something you would picture in Beverly Hills only smaller and with less land.
As for the things to do there, I didn't have much time but it seemed like there was just an entertainment complex with restaruants and recreation stuff to do (Ripley's Aquarium was one). Then in another area there was a massive mall that had some other activities, my nephew did a bungy thing there and LOVED it.
Overall Myrtle Beach was a nice area, a good place for families who like the beach and the availablity of other activities without over stimulation. The downside is that the place has every chain restaurant, but I didn't notice many local types of places.
Labels:
Eating,
Myrtle Beach,
Ripley's Aquarium
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Friday, January 22, 2010
Oslo
Day 7: Oslo Sightseeing: A whole day to enjoy the many sights. A chance to visit the Kontiki Museum with its amazing raft and see the Gustav Vigeland sculptures in Frogner Park. (Breakfast included)
Hotel: Vivbratan
Breakfast: 8:15 Bus departs: 9:00
I was up at 7am this morning and took a free shower, yea! But since nothing is truly free, every time you pushed the button for the shower it would last about 30 seconds, so you had to keep pushing it. After a few minutes you could kinda tell when it was about to go out and could keep a pretty steady stream going. The adventures in travel!
At 9am we were off
to Holmenkollen, home of the biggest ski jump in the world. And I have to say, it was pretty damn big! You would have to be nuts to jump off that thing! When we first got there everyone was taking pictures of it and then we finally got to go inside, they have a ski museum there, showing skis over the years, and Holmenkollen over the years and Olympic stuff from the 1952 Oslo games, I was in heaven. Then I went up to the top, you take an elevator about half way (on the picture you'll notice a post holding the ski jump up, that post had the elevator in it), but you had to climb (141 steps) the rest of the way to the top. Again I have noticed that the Stairmaster does not translate to stairs, what good is a stairmaster if it doesn't help with stairs? While I was waiting to go to the top they had ski jumping skis on the wall, wow, they are really wide! I guess it makes sense since you use them to fly, but they were still wider then I thought they would be, and generally just really big. But the wait in line and the 141 stairs were all worth it once you got to see the view down! It was beautiful! After a little Contiki photo session I went back down so I could do some shopping for Olympic paraphernalia. Sadly there wasn't any Olympic stuff for me to buy. Then I wanted to go on the ski jump simu
lator, but I didn't have time for that, and the ATM. Money won out. But money did not come out of the ATM machine; for some reason it didn't like my ATM card, or Kevin's for that matter. All I had was 50 NKr from when I bought a ticket to the simulator with my credit card and then returned the ticket (got cash back) because I was afraid I would run out of time and miss the bus. Renae ran into her parents at Holmenkollen, they were on a cruise that was in Oslo today, I guess it really is a small world. She met up with them later to get clothes from them.
Our next stop on the bus was Frogner Park. I must admit I wasn't terribly excited about this, but when in Rome, do as the Romans do. Or go where the Tour Manager takes you. We arrived at 11:45 and were walked through a cemetery to the Park (I don't make the news, I just report it). In the park we saw lots of statues, mostly of naked people in strange poses. We of course saw the whining baby, reminds me of a temper tantrum. It was one of the smallest statues in the park, but probably the most famous (it was the only one I had heard of), I was surprised how small it is. If Che hadn't shown us where it was I probably wouldn't have found it.
After Frogner Park we went into Oslo. We were dropped off at Acker Brygge at 12:30 for our free day. The first thing I hoped to do was get my camera looked at, but since I didn't get my own map of the city I decided that I was better off going around with a group and seeing the city, I probably would
n't have bothered getting my camera fixed, especially since it worked on automatic. So off I went with Marie, Kieran, Ashley, Chris, Jacqui, Kevin and Patrick. But first we needed lunch. Chris and I ended up at Burger King while everyone else ended up at a little deli type place. After our quick bite we were off to the National Museum. We tried a couple ATM's, but with no success, well Kevin and Patrick got money, it was just me who couldn't get it. Apparently, my bank was refusing to give me my money. I didn't understand why, I told them I was going away and hadn't had any trouble using my ATM card anywhere else or my credit card either. Of course it was a Sunday so I couldn't even call. But I trekked on, eventually I would get money, either that or I was going to owe someone a lot of money. So after eating and not getting money we went to the National Museum, which is free. So are you wondering what is in the National Museum in Oslo that is interesting to see? Well, The Scream, The Madonna, and Da Vinci's Self Portrait. I must admit that other then that I wasn't all that into the museum, but it was small enough that you could look around the whole place in an hour or so.
After the National Museum I wanted to see the Resistance Museum; however, there was a conflict. At 3:00 there was a bus going to the area of Oslo that has the Kon-tiki, Fram and Viking museums. Although that all sounded nice, I wasn't really into that stuff, and much preferred to go to the Resistance Museum. So Marie gave me her map and I grabbed another map from the museum and decided to venture off on my own to the Resistance Museum, setting a 5:00 meeting time with Marie so that I could catch up with the group later for dinner. Off I went, on my own. I found the Jewel of the Sea, one of Royal Caribbean's ships, on the way. Across from the ship was the Akerhus Castle which I found out is where the Resistance Museum was. When you walk in there is a handy sign that tells you where you are and where everything was. I studied it for a minute and went into the grounds. Once in I realized I was going to have trouble finding this museum and that I didn't have much time to make a final decision about going to the Kon-tiki Museum. So I looked around a little more, didn't find it and headed back to the 3:00 meeting place. In retrospect this was probably a good decision. Later in the day I found out that Tom had moved the sticker that tells you where you are on the map at Akershus Castle, confusing many tourists, and possibly me, and could be the reason I didn't find the Resistance Museum. Ultimately I ended up going back to meet the group.
When we got to the museums, I decided that they still didn't really interest me, especially if I had to pay to get in. So I took a little walk with Chris and Jacqui and sat on t
he water for a little bit chatting, it was probably the nicest day so far on the trip, it wasn't raining and it was almost warm out. From where we were sitting we had a nice view of Oslo and the harbor, which was really pretty. We decided to head back toward the ferry and ran into Lis and Jilly, we all took a 4:05 ferry back to Acker Bregger for 20 NKr. The hope was to find an open souvenir shop, but it was 4:30 on a Sunday in Oslo and we couldn't. We ended up just walking around town a bit and I was eventually able to get money out of an ATM. I think my problem was that I was trying to take too much money out at once and was going over my daily limit, all these different currencies were annoying to keep track of.
Eventually we found a little internet cafe with a pub next door, Lis, Jilly and I all checked our email while Chris and Jacqui had a drink next door. While I was gone Rob, Leah B, Stefan, and Tom had showen up. Lis and Jilly split off after a bit since they had decided to go to the movies, they were seeing X-Men, which was playing in English. The rest of us decided to go to an Indian restaurant, we expected the walk to be 10 minutes in the wrong direction. Along the way we ran into Danny, Samar, Karl, Skye, and some other people on bikes. They biked around Oslo and apparently had a wonderful time. When 20 minutes went by and we were only halfway there Chris, Jacqui and I decided to head back and grab something along the way. We eventually ended up in some little whole in the wall type of place having burgers. When we were walking back after dinner we ran into Lis and Jilly coming out of the movies. We were back at the bus at 8:40 (almost everyone was early since there isn't much to do in Oslo at 8:00 on a Sunday), and as we pulled out it started to rain. When we got back to the campsite at 10 the Top Deck tour was in and having a bonfire. I went inside and hung out with Nancy, Donna, Sara and Stephanie for a bit. I found out that I could only transfer around 256 photos onto my ipod before the battery died, too bad my memory card holds twice as many photos.
I liked Oslo, it wasn't an exciting city, but it was quant for how big it was, though I still wouldn't consider it to be one of my favorite cities, like Rome.
Hotel: Vivbratan
Breakfast: 8:15 Bus departs: 9:00
I was up at 7am this morning and took a free shower, yea! But since nothing is truly free, every time you pushed the button for the shower it would last about 30 seconds, so you had to keep pushing it. After a few minutes you could kinda tell when it was about to go out and could keep a pretty steady stream going. The adventures in travel!
At 9am we were off
Our next stop on the bus was Frogner Park. I must admit I wasn't terribly excited about this, but when in Rome, do as the Romans do. Or go where the Tour Manager takes you. We arrived at 11:45 and were walked through a cemetery to the Park (I don't make the news, I just report it). In the park we saw lots of statues, mostly of naked people in strange poses. We of course saw the whining baby, reminds me of a temper tantrum. It was one of the smallest statues in the park, but probably the most famous (it was the only one I had heard of), I was surprised how small it is. If Che hadn't shown us where it was I probably wouldn't have found it.
After Frogner Park we went into Oslo. We were dropped off at Acker Brygge at 12:30 for our free day. The first thing I hoped to do was get my camera looked at, but since I didn't get my own map of the city I decided that I was better off going around with a group and seeing the city, I probably would
After the National Museum I wanted to see the Resistance Museum; however, there was a conflict. At 3:00 there was a bus going to the area of Oslo that has the Kon-tiki, Fram and Viking museums. Although that all sounded nice, I wasn't really into that stuff, and much preferred to go to the Resistance Museum. So Marie gave me her map and I grabbed another map from the museum and decided to venture off on my own to the Resistance Museum, setting a 5:00 meeting time with Marie so that I could catch up with the group later for dinner. Off I went, on my own. I found the Jewel of the Sea, one of Royal Caribbean's ships, on the way. Across from the ship was the Akerhus Castle which I found out is where the Resistance Museum was. When you walk in there is a handy sign that tells you where you are and where everything was. I studied it for a minute and went into the grounds. Once in I realized I was going to have trouble finding this museum and that I didn't have much time to make a final decision about going to the Kon-tiki Museum. So I looked around a little more, didn't find it and headed back to the 3:00 meeting place. In retrospect this was probably a good decision. Later in the day I found out that Tom had moved the sticker that tells you where you are on the map at Akershus Castle, confusing many tourists, and possibly me, and could be the reason I didn't find the Resistance Museum. Ultimately I ended up going back to meet the group.
When we got to the museums, I decided that they still didn't really interest me, especially if I had to pay to get in. So I took a little walk with Chris and Jacqui and sat on t
Eventually we found a little internet cafe with a pub next door, Lis, Jilly and I all checked our email while Chris and Jacqui had a drink next door. While I was gone Rob, Leah B, Stefan, and Tom had showen up. Lis and Jilly split off after a bit since they had decided to go to the movies, they were seeing X-Men, which was playing in English. The rest of us decided to go to an Indian restaurant, we expected the walk to be 10 minutes in the wrong direction. Along the way we ran into Danny, Samar, Karl, Skye, and some other people on bikes. They biked around Oslo and apparently had a wonderful time. When 20 minutes went by and we were only halfway there Chris, Jacqui and I decided to head back and grab something along the way. We eventually ended up in some little whole in the wall type of place having burgers. When we were walking back after dinner we ran into Lis and Jilly coming out of the movies. We were back at the bus at 8:40 (almost everyone was early since there isn't much to do in Oslo at 8:00 on a Sunday), and as we pulled out it started to rain. When we got back to the campsite at 10 the Top Deck tour was in and having a bonfire. I went inside and hung out with Nancy, Donna, Sara and Stephanie for a bit. I found out that I could only transfer around 256 photos onto my ipod before the battery died, too bad my memory card holds twice as many photos.
I liked Oslo, it wasn't an exciting city, but it was quant for how big it was, though I still wouldn't consider it to be one of my favorite cities, like Rome.
Labels:
Frogner Park,
Holmenkollen,
Olympics,
Oslo,
Ski jump
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Wednesday, January 20, 2010
Guilty for enjoying your cruise
I saw today on CNN that some Royal Caribbean ships stopped at Royal Carbbean's private island at Labadee on the island of Hispaniola, the same Island that the country of Haiti is on. Apparently, this was quite insensitive to visit the island when there is such a crisis going on in Haiti. I have a heart full of sympathy for the Haitian people, but avoiding the cruise port of Labadee is not going to change anything. It's not going to change the number of people saved or lost nor will it clean up the buildings and rebuild the country. We should all take some time to reflect on the things we are grateful for and do what we can to support the Haitian people and all the people who have gone to Haiti to help. Skipping the Island of Hispaniola for another port will not change anything, to say that would be to say that we shouldn't visit the Dominican Republic and maybe we shouldn't visit other Caribbean islands either, they are close together after all. I was in NYC on September 11 and it was weird to see people getting their nails done, but a week later it wasn't so weird. It will be a LONG time until Haiti returns to anything resembling normal. Instead of worrying about people having pina colladas on the Labadee beach maybe we should worry about people forgetting the Haitian people in a months time when they're not in the news all day everyday.
Labels:
Cruise,
Haiti,
Royal Caribbean
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Monday, January 18, 2010
Spirit, checked bags and fees for seats
A couple airlines last week announced a increase in checked baggage fees - I think it's Continental and Delta but I'm not really sure. And does it REALLY matter, I hate the fees and try to stick with airlines without fees and if I don't I know I'm getting hit over the head with these fees anyway.
But this week I ran into a work friend who is going to Myrtle Beach this Spring and is flying Spirit Airways. Our conversation reminded me of how much I know (even when I think I don't) about travel and that there are so many people who don't know much - the rookies of travel. Well my friend booked his $100 ticket that cost him like $300, he was shocked. I might have the prices a bit off, but the story is still the same... He saw the price, the non-stopness and booked the ticket. Then there were fees for his 2 bags (he's going for golf) and then the fee to choose his seat. What he thought was a good deal was in fact not that good of a deal and after booking the flight he found out that the flight would cost a lot more then he expected. When I think about how annoying I find the checked bag fee now I think how much worse it is for those who find out after booking their flight, at least I am able to factor that into my cost of the flight when booking the flight. Lets just say that my friend doesn't have a good opinion of Spirit Airways, so is the cost worth it if my friend forever avoids Spirit Airways?
But this week I ran into a work friend who is going to Myrtle Beach this Spring and is flying Spirit Airways. Our conversation reminded me of how much I know (even when I think I don't) about travel and that there are so many people who don't know much - the rookies of travel. Well my friend booked his $100 ticket that cost him like $300, he was shocked. I might have the prices a bit off, but the story is still the same... He saw the price, the non-stopness and booked the ticket. Then there were fees for his 2 bags (he's going for golf) and then the fee to choose his seat. What he thought was a good deal was in fact not that good of a deal and after booking the flight he found out that the flight would cost a lot more then he expected. When I think about how annoying I find the checked bag fee now I think how much worse it is for those who find out after booking their flight, at least I am able to factor that into my cost of the flight when booking the flight. Lets just say that my friend doesn't have a good opinion of Spirit Airways, so is the cost worth it if my friend forever avoids Spirit Airways?
Labels:
fees,
Flying,
Spirit Airways
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